Refund Policy

We stand behind our financial statement analysis education with a clear, fair refund policy designed to protect your investment in learning.

Our Commitment to You

At palvenixora, we believe education should be both valuable and accessible. Our refund policy reflects our confidence in delivering high-quality financial statement analysis training while providing peace of mind for your educational investment.

This policy covers all educational programs, courses, and materials offered through our platform. We've designed these guidelines to be straightforward and fair, ensuring you understand your options from the moment you enroll.

Important: All refund requests must be submitted through our official channels and are subject to verification. Processing begins within two business days of receiving your complete request.

We encourage you to review this policy carefully before enrolling in any program. Our team is available to answer questions about refund procedures, eligibility requirements, or any other concerns you might have about your educational journey with us.

Full Refund Eligible

  • Request made within 14 days of enrollment
  • Less than 25% of course content accessed
  • No downloadable materials obtained
  • Technical issues preventing course access
  • Course cancellation by palvenixora
  • Duplicate enrollment charges

Partial Refund Eligible

  • Request between 15-30 days after enrollment
  • 25-50% of course content accessed
  • Some materials downloaded but course incomplete
  • Medical circumstances with documentation
  • Course content significantly different than described
  • Family emergency with supporting evidence

Step-by-Step Refund Process

1

Submit Your Request

Contact our support team via email or phone with your enrollment details, reason for refund, and any supporting documentation. Include your full name, course name, and enrollment date.

Same Day
2

Initial Review

Our team reviews your request against eligibility criteria, verifies your account status, and checks course access history. You'll receive confirmation that we've received your request.

1-2 Business Days
3

Eligibility Assessment

We conduct a thorough evaluation of your case, including course progress analysis and verification of any supporting documentation provided. Additional information may be requested if needed.

3-5 Business Days
4

Decision Notification

You'll receive a detailed email explaining our decision, including the refund amount if approved and expected processing timeline. Appeals process information is provided if your request is denied.

1 Business Day
5

Processing & Payment

Approved refunds are processed back to your original payment method. You'll receive confirmation when the refund has been issued and can track its status through your account.

5-10 Business Days

Early Withdrawal

Students who withdraw within the first two weeks of enrollment with minimal course engagement qualify for our standard refund process.

Up to 100% refund available

Medical Circumstances

Health-related withdrawals with proper medical documentation are evaluated case-by-case, often resulting in favorable outcomes for students.

Prorated refund based on completion

Technical Difficulties

Platform issues or technical problems that prevent course access are addressed promptly with full consideration for student impact.

Full refund or free course reset

Course Changes

Significant modifications to course content, structure, or delivery method after enrollment may qualify students for refund consideration.

Partial to full refund depending on changes

Refund Processing by Payment Method

Refunds are processed back to your original payment method. Processing times vary depending on your payment provider and banking institution.

Credit Cards

3-7 business days

PayPal

1-3 business days

Bank Transfer

5-10 business days

Digital Wallets

2-5 business days

Need Help with Your Refund?

Our support team understands that requesting a refund can be stressful. We're here to guide you through the process and answer any questions about your specific situation.

Email Support

support@palvenixora.com

Phone Support

+61746380474

Mailing Address

PO Box 6062, Conder, ACT, 2906, Australia

Contact Support Team